OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
101 ratings and 61 comments received in the last 90 days.
16 April 2024
My Sales Consultant Hannah Bartlett helped me through the whole process from the initial test drive to delivery. She was very informative, patient and friendly making an important purchase very enjoyable.
14 April 2024
It was just great thanks
09 April 2024
Sales staff extremely professional
08 April 2024
Very professional people.
08 April 2024
The staff member was really great
08 April 2024
Myron kept me updated throughout and explained any issues that I may have had
05 April 2024
Great service
05 April 2024
Everything was ready as we needed, flexibility on timing of pick up.
03 April 2024
Great experience from start to finish , excellent professionalism from Dan and all the team at Arden Tunbridge wells . If I had a million pounds to spend I probably would have bought two my awesome Cooper S and perhaps a convertible ! X
24 April 2024
Honest and clear communication
24 April 2024
I used the automated check in for the first time, quite straightforward, i was phoned when the work was completed, and dealt with in a professional and friendly way when i collected the car
20 April 2024
Excellent customer service received from Steve. In terms of clarity, communication and pricing did exactly what he said he would do. Very happy, which in this post Covid world of poor customer service is rare and refreshing.
16 April 2024
Staff at the dealership were helpful and kept me informed
13 April 2024
It was easy to book and to confirm. I turned up early , parked right outside , seen immediately . I was listened to and given advice as to where I could go as my first time in the area.
11 April 2024
It came back great. Not 5 as my initial query was brushed off as just tire pressure and tire pumping, but when the problem was prolonged it was investigated and fixed within a day.
09 April 2024
Helpful and smooth service
03 April 2024
Car was fixed to my satisfaction.
01 April 2024
The service was very prompt and my car came back lovely and clean.
29 March 2024
Went bc according to plan
24 April 2024
I arrived a little early but was seen immediately. The signing process was very smooth.