OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
102 ratings and 63 comments received in the last 90 days.
16 July 2024
See above. Clear communication throughout.
12 July 2024
The showroom is nice & calm. The sales person made it a pleasurable experience. She was pleasant & courteous. We had a 2 week for delivery but nevertheless it was a great day on collection.
07 July 2024
Daniel was great, often communicating where we were in the process
06 July 2024
I am delighted with my new car and Dan did everything to help me get the car I wanted at the price I wanted and in a super fast time
05 July 2024
Thank you Amber and Matt
04 July 2024
Daniel, the salesman at Arden Mini, Tunbridge Wells looked after me efficiently, was helpful/professional - a real ambassador for the dealership/brand - it was evident from meeting him that he is genuinely passionate about the brand and loves his job
03 July 2024
Dan looked into what I might want based on what I already had and matched my needs to this.
03 July 2024
The customer service was excellent, Amber was brilliant
01 July 2024
It was such a smooth process, even getting the VAT exemption sorted
18 July 2024
Not very satisfied for the reasons given above
16 July 2024
Everything completed satisfactory
16 July 2024
Good office staff but VERY slow MOT
15 July 2024
friendly and helpful staff
09 July 2024
Steve Brand looked after me and what a great Service Advisor he is. Couldn't do enough for me.
07 July 2024
You can thank Steve and the team for that. Helpful and fast.
03 July 2024
Everything was done to be helpful and make the experience pleasant. Steve Brand was his usual helpful,hardworking self .
01 July 2024
Excellect customer care
29 June 2024
Polite, friendly service, clear communication. Welcoming environment
25 June 2024
I always feel when you come into your service area nobody looks up to make eye contact they just look at their screens .
19 July 2024
Service was efficient, questions answered promptly, staff were friendly and Daniel in particular was very accommodating, even being prepared to work on their day off to handle handover on my preferred date. Pre delivery video was an unexpected bonus.